Ordering Additional Crystal and Gemstone Dangles
Change a product's elements
Item out of stock
Multiple quantities of the same piece
Engraving Info Wrong
Order Processing Time
System Wouldn't let me advance
Credit Card Rejected
Wholesale and Drop Shipping
Q: Your Account
I'm in a rush to order. Do I have to register for an account to place an order?
We realize that in today's world we are all very busy and want to order online as quickly as possible. Therefore we do not require you to register for an account to place an order. When you go to checkout, click on the second link, "Proceed Without Registering".
However, there are many benefits to registering an account with us. There is only one extra step to registering, and that is entering a user name and password. That's it! Be sure to select a user name and password that you can easily remember. If you forget your password later on, there is a forgotten password link to access it.
When you have an account with us, it makes the ordering and follow up process much easier. You will be able to log into your account and view all your orders and their details, including status updates and tracking info. You can add items to a Wish List for later viewing, and even email the list to others. You can place items in your cart and Save it for a later date, when you can Retrieve your cart. You'll be able to Rate and Review the products you purchased. You can also send messages and communicate with us through our website, instead of calling or using email. We highly recommend that you register an account, instead of shopping as a guest, especially if you would like follow up information to your orders.
To access your account at any time, click on the "Home" icon at the top of our website. Click on the "Your Account" icon. Enter your user name and password. Please contact us if you have difficultly registering or accessing your account.
Q: Selecting Charms
How do I order additional charms to go onto a bracelet?
We offer many different types of charms. Most of them we can easily attach onto a sterling charm bracelet, or one of our beaded bracelets. Our customers really like to select ones that are symbolic and meaningful to their own story.
Simply decide on the charm you'd like, enter in the text box provided "attach to bracelet" and click "Add to Cart". In each of our charm descriptions, you can also select one of our chains available.
Q: Ordering Additional Crystal and Gemstone Dangles
How do I order additional crystal or gemstone dangles for my charms?
In most of the product details, there is a drop down list for you to select one crystal or gemstone dangle. If you'd like additional crystals attached to a charm, go to the "Swarovski Crystal Dangle" category. If you'd like additional genuine gemstone beads attached to a charm, go to the "Gemstones Dangles" category.
Use the text box provided to instruct us which charm to attach the crystal to.
Q: Change a product's elements
I like one of your bracelets, but want to change the crystal colors and charm attached. How do I do this?
Each of our products are custom made for you at the time of your order. If you'd like to change a design element, crystal color, or charm, please email us first to make sure that we can accomodate your request. Usually we can, and we strive to have satisfied customers.
Q: Item out of stock
I saw a charm I like the last time I visited your website. But I don't see it anymore. Do you still have it?
We keep a small inventory of items on hand. If there are no more physically in stock, the item is temporarily deleted from our listing, so that you can't order an item that we can't ship right away. When we receive more stock in, the listing will reappear. If there is an item in particular that you'd like to have, but don't see, email us to ask when it will be available. Most of the time it can be replenished in 1 week.
Q: Multiple quantities of the same piece
I want to have 6 of the same piece made so I can give them to my family as gifts. How do I do this?
There is a quantity box in each product listing. Enter the number you want to order and then "Add to Cart". You may receive an error message if we don't have adequate stock on hand. Please email us with your request and we will order the amounts needed for you.
Q: Wish List
I'm not ready to place an order yet, but I want to remember which items I liked. How do I do this?
We have a feature called "Wish List", which is available in every item detail. You will need to create a user ID and password, so choose something you can remember easily. Then you can add as many items as you like to your wish list for later viewing. You can also email your wish list to yourself, or a friend with a note attached. If you forget your password later, the system can email it to you.
Please do not place items in "Add to Cart" and go through the checkout process if you do not intend to place an order at this time. It creates extra time and paperwork for us trying to determine if you intended to place an order and trying to collect payment. Use the Wish List feature instead, or add items to your cart and click on the Save Cart link at the top. You can then Retrieve your cart at a later date.
Also, we encourage you to share our products that you like with others. You can do this easily with the social media icons listed with each individual product. You can email the product details, pin it to Pinterest, post to Facebook, Tweet it, and Like it. We appreciate you spreading the word about My Forever Child.
Q: Custom Work
I'd like for you to make me something special, that I don't see already available in your website.
We know that your keepsake has to be special for you and your story. We love working individually with customers to create the perfect keepsake just for them. Customized orders includes specialty charms, pendant, bracelets, specialty engravable shapes, different engraving layouts, and products not listed on the website.
Custom work does take extra time and additional components may need to be ordered. We normally do not take on custom work during our busiest months: May, June, November and December.
Please email us to discuss what you'd like. We will then give you a price estimate. All orders must be paid before any work is started. We will gladly try to fulfill your request to your satisfaction.
Q: Gift Cards
I'd like to ship your products directly to my friend, how will she know that I sent it to her?
We do not include invoices in the packages sent directly to the gift recipient. At Checkout, you can enter a Gift Card Message, which will be printed on a gift card and tucked into the jewelry pouch. That way, the first thing your friend will see is the personalized message from you.
If no gift card message is stated at checkout, we will include a Packing Slip which shows the order information, without the pricing information.
Q: Ordered Improperly
I placed my order online for a charm but did not select the engraving option box. I specified the engraving desired in the text box, without paying the additional charge.
If you don't order an item completely, we will contact you to confirm your order. We can then charge your credit card for the price difference, if any.
Q: Engraving Info Wrong
I received the order confirmation (invoice) in my email. I noticed that the engraving details are wrong. I only wanted one apostrophe in "Daddy's", but 4 apostrophes show up as "Daddy''''s".
The extra apostrophes are a system glitch in the text fields. We are aware of the glitch, but are unable to fix it. When we create your order, only one apostrophe will be entered in the engraving.
Q: Order Processing Time
How Long Will It Take to Receive My Order?
We know you are anxious to receive your special jewelry for yourself or a gift. Each of our pieces (except for charms) is handcrafted specifically for your order. Due to the high volume of orders we receive, the processing time is averaging 5-7 business days, not including Saturdays and Sundays. Small orders under $20 and orders for standard charms are generally shipped in 2-3 business days. Items that are engraved average 7-10 Business Days to be processed. Custom orders may take 2-3 weeks. We do encounter high volumes of orders particularly in the few weeks before a holiday, and then our processing time can be longer. Please see our HOLIDAY ORDERING DEADLINES to plan when you ned to place your order by.
Please make note on your order at the time you place it if a specific date is requested to have your order by, such as for a birthday or death anniversary gift.
For extenuating circumstances such as funeral and memorial services, please email or call us BEFORE placing your order to see IF we can rush the processing of your order. You may need to pay for USPS Express Shipping ($25) in order to have your pieces reach you in time. Remember that items can be shipped directly to the recipient in order to save time.
Q: Shipping Prices
How much does shipping cost?
For Shipping within the United States only:
Since the price of the US postal mail increased in January 2016, the current shipping cost is $10 for US Priority Mail with Insurance and Delivery Confirmation. The standard delivery time is 2-3 days from when the item is shipped. We will email you with the tracking number and date that your order is shipped.
For orders under $35 total, you have the option to have it shipped First Class WITHOUT insurance or delivery confirmation for $5. The delivery time is longer than Priority Mail, and can take around 1 week or longer to reach some destinations. We are not responsible for Uninsured items that get lost, stolen, or damaged in transit.
The US Postal System does not track shipments in progress. It only gives an update when the item is delivered to it's desination. This can obviously be a frustrating situation if you are waiting over 3 days to receive your order. Unfortunately, Priority Mail has been known to take over 1 week or more to be delivered in certain areas, particularly around major holidays. So we ask that you refrain from inquiring about the whereabouts of your package until at least 1 week after your receive the shipping email.
For faster delivery time, you also have the option of Express Service, which is 1-2 day shipping delivery for $25. When selecting this shipping method, make note in the comments box with the particular date needed by. Custom Handprint-Footprint items cannot be rushed.Please note that there is still a processing time of 1-3 business days for us to create your order before it is shipped by Express Mail.
Q: International Shipping
Do you ship to other countries outside of the USA, and how much does it cost?
Yes! We can ship to many other countries besides the USA. All prices on this website are in U.S. Dollars (USD)
Simply order through the website's shopping cart system, making sure to enter the most complete address possible. Select one of our "International" shipping options, which reflect the dramatically large increase in the United States Postal Services rates beginning January 2016:
- Canada First Class ($13.00) and International First Class ($17.00) do NOT include Insurance and only has tracking available up to the package leaving the USA. Shipping time is at least 14 business days for International locations. We are not responsible for orders that are lost, damaged, or stolen in transit if First Class shipping without Insurance is selected.
Canada Global Priority Mail ($27) does NOT include insurance and only has tracking available up to the package leaving the USA. Insurance is NOT available on Canada shipments except using Express shipping option. The cost to insurance items and ship them to Canada using priority mail is the same as using Express shipping.
-Canada Express Mail ($45) is a 3 to 5 day estimated delivery time. Includes insurance and delivery confirmation.
-International Global Priority ($36) - all countries other than USA and Canada. This option does NOT include insurance and only has tracking available up to the package leaving the USA.
-International Express Mail ($65) is a 3 to 5 day estimated delivery time. Includes insurance and delivery confirmation.
Please note that we cannot be responsible for damage or lost shipments which are not Insured. Thank you.
Your local government may require you to pay a duty or customs fee based on the total product value. We are required by law to fill out a customs form on the package. However, we cannot predict how much, if any, your fee will be. Please inquire at your local post office beforehand with the approximate product dollar amount to calculate your customs fee. We are NOT Responsible for any local customs or duties fees that you may have to pay.
Most of our international customers use the Paypal option to successfully complete payment. You can also use your major credit card to pay. If the system does not allow you to use your credit card, we will send you a Paypal invoice so we can complete payment.
Q: System Wouldn't let me advance
I was in the checkout process, but I received an error screen, so I closed my browser. Now what?
As with all electronic systems, there are sometimes glitches for unknown reasons. First try to click on the Back button or Refresh button in your internet browser. Sometimes this does the trick. Double check that the information you previously input still shows.
If you truly cannot advance, close your browser and enter a new order. Please be aware that you may receive an email for the order you were not able to complete. Since there will be no payment attached to it, we will delete the erroneous order in our system.
Please check your email for receipts of your invoice, payment confirmation, and any questions we may have for you regarding your order.
Q: Credit Card Rejected
I entered my credit card information in the payment screen (blue background), but it said my card was rejected. What do I do?
Address mismatch is the most common reason for a card being declined. For online security purposes, the Customer Information address must match that of where the credit card statement goes to. To revise your billing address, click on the "Home" icon at top of website, then click on the "Your Account" icon, then click on the "Edit Profile" link, revise the name and billing address if necessary, click on Save Button, and click on the "Cart" icon at the top of website.
You can specify a different shipping address in the Alternate Ship to fields at checkout.
Please double check the card number, expiration date, and security code you input before hitting the submit button.
You can try clicking on the Refresh button in your internet browser to reenter your information. If the credit card is still not accepted, please call us ASAP at 1-888-325-2828 so that we can process your card information over the phone and get your order scheduled for completion. Please do not send credit card numbers by email, as this method is not secure.
Important Note for Debit Cards: Even if a transaction is declined, your debit card may show that the amount was taken out. This is only an Authorization. Since the transaction was not completed, the charge will reverse in approx 3 business days, and the funds will be available again.
What if I don't like the item I received?
We want you to be completely satisfied with your purchase. If you are unhappy with your Non-Personalized or Non-Engraved purchase, you may send it back within 30 days of your receipt for a Refund or Exchange, less the shipping cost. You must email us first to obtain a Return Authorization. Items returned within 30 days for an exchange or refund must be in perfect resellable condition. If we must remake the piece (ex. chipped crystals) a 20% restocking fee will deducted from the exchange or refund price. If parts need to be replaced (ex. scratched message beads) our cost of replacing these parts will also be deducted from the exchange or refund price.
If you received an item as a Gift, you may return the item for an Exchange within 30 days of receipt. Gifts that have personalized engraving are not returnable or exchangable. Items without personalized engraving must be in perfect resellable condition. If we must remake the piece (ex. chipped crystals) a 20% restocking fee will deducted from the exchange price. If parts need to be replaced (ex. scratched message beads) our cost of replacing these parts will also be deducted from the exchange price. Items received as gifts may NOT be returned for cash value, only store credit will be issued once the items has been sent back and inspected by us.
If you are sending back an item for return or exchange, please wrap all items carefully in tissue paper so the pieces won't scratch each other, package them in a plastic zip bag, use a padded mailer envelope, tape it securely and Insure the item for the full retail price. We cannot be responsible for uninsured items that get lost, stolen, or damaged in transit. Remember to include your full name, invoice number and date. You can use either First Class or Priority Mail from the US Postal Service as your shipping method. Refunds will be made via the payment method of your original invoice.
Engraved items and Custom Made items are NOT returnable, unless there was an error on our part. A different engraving font from your order is not considered an error, as our engraving specialist has the right to use the best font for fit and aesthetics on your piece. If you are not satisfied with the quality of the item you received, please email us so we can discuss the best solution for the situation.
Our mailing address:
My Forever Child
PO Box 541
East Northport, NY 11731 USA
Q: Warranty/ Repairs
What is your policy on repairs?
We try to make our jewelry as sturdy as possible. We are constantly trying new methods and components to minimize breakage. However, jewelry can break from normal wear and tear, and from getting caught on items like sweaters. Please keep this and all small parts away from children, as it could pose a choking hazard.
We stand by our products and offer a 60 day warranty on our jewelry. Any damage or breakage claims must be reported to My Forever Child within 60 days from the time you received your order. We reserve the right to determine if you will receive a replacement piece, store credit, or a refund of the product price. Gift recipients will receive either a replacement piece, or store credit; a cash refund will not be issued.
Shipping charges are non-refundable.
Please click here to read our Care and Cleaning Guide.
Metal items that become scratched may need to be reworked and polished. There may be a nominal labor charge for this or to replace lost components. Email us first to discuss your needs before sending back an item for repair.
If you are sending back an item for return or exchange, please wrap all items carefully in tissue paper so the pieces won't scratch each other, package them in a plastic zip bag, use a padded mailer envelope, tape the package securely and Insure the item for the full retail price. We cannot be responsible for uninsured items that get lost, stolen, or damaged in transit. Remember to include your full name, invoice number and date. You can use either First Class or Priority Mail from the US Postal Service as your shipping method. Refunds will be made via the same payment method of your original invoice.
Our mailing address:
My Forever Child
PO Box 541
East Northport, NY 11731 USA
Q: Wholesale and Drop Shipping
I love your products and would like to resell them to my own customers. Do you sell wholesale or do drop shipping?
At this time, we do not sell wholesale or drop ship our products. We are a very small business with only 1 jewelry artisan. We do not have the capacity or desire to wholesale our handmade jewelry. Instead, we focus on giving the most time, effort, and quality to our retail customers. It is an honor to work with individuals on creating their special keepsakes that will be cherished for years to come. We will not sacrifice our quality and customer service to take on a larger volume of work. Thank you for your understanding.
For Hospitals, Bereavement Support Groups, and Funeral Homes we have special wholesale pricing on our Always In My Heart charms and pins. Please email us for the wholesale pricing.
Online venues may be interested in our Affiliate Program, in which you can earn a commission on our products just by including our photos and links to your website or blog. It is an easy way to showcase My Forever Child products to your viewers, and earn revenue from any orders placed through the special affiliate links.